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Orleans Home Fragrances

Shipping & Returns

Returns Policy

Customer satisfaction is our primary concern so if you are unhappy with your product in any way, please contact so we can determine the best way to make you whole for your purchase.  When you contact us, please let us know if there was any broken products or any products received in error.



All orders are hand packed and shipped once a week from the heart of the Texas Hill Country.  The cutoff date for orders is Sunday night and any order placed on a Monday will not be shipped until early the following week. Most orders are shipped via UPS Ground Shipping but some orders may be sent via FedEx or the USPS.


 If you have any questions, please email


Our shipping costs currently are:


Up to $50.00 - $11.00


From $50.01 to $75.00 -$12.00


From $75.01 to $100.00 - $13.00


From $100.01 to $124.99 - $14.00


From $125.00 and up - $15.00